{"id":19454,"date":"2023-04-24T21:39:22","date_gmt":"2023-04-24T19:39:22","guid":{"rendered":"https:\/\/temporary.mindd.dev\/?p=19454"},"modified":"2024-05-17T10:26:38","modified_gmt":"2024-05-17T08:26:38","slug":"results-patients-experiential-research-hp-de-limes","status":"publish","type":"post","link":"https:\/\/huisartsenpostendelimes.nl\/en\/nieuws\/results-patients-experiential-research-hp-de-limes\/","title":{"rendered":"Results of the patient experience study HP De LIMES"},"content":{"rendered":"\n

by Mathilda Boer \u2013 quality officer and Corline de Groot \u2013 board secretary<\/em><\/p>\n\n\n\n

In the period from 21 November 2022 to 11 January 2023, a triennial patient experience survey was conducted. The research was outsourced to Qualizorg BV (Qualiview) in Deventer to guarantee its independence.<\/p>\n\n\n\n

The following methods were used: SMS survey (from the Vcare telephony system) by means of a generic URL, cards with QR code (available in waiting rooms and visiting cars) and a link on the www.huisartsenpostendelimes.nl<\/a> website.<\/p>\n\n\n\n

Results in a nutshell:<\/u><\/em><\/strong><\/p>\n\n\n\n

Telephone triage<\/em><\/strong>
A total of 173 patients, who contacted one of the triage centres in Voorhout or Leiderdorp by telephone, gave their opinion. Of these, 80 patients were actually seen at a HAP location in Alphen aan den Rijn, Leiderdorp or Voorhout. Of the respondents, 93% (n=161) indicated that the contact with the GP out-of-hours clinics had met their expectations. Twelve respondents disagreed with this statement. There are no significant differences in respondents’ experience between the different HAP locations.<\/p>\n\n\n\n

If a patient had not been seen at a GP post, the vast majority felt that they had been sufficiently helped over the phone. 162 respondents out of 167 gave the triage nurses a score between 7 and 10 (on a scale of 1-10), of which no fewer than 151 patients rated the triage nurse with an 8 to 10 (average 9.0).<\/p>\n\n\n\n

Consultation<\/em><\/strong>
67 of the 71 respondents give the GP a score between 7 and 10 (on a scale of 1-10), of which no fewer than 60 patients rate the GP with an 8 to 10 (average 8.5).<\/p>\n\n\n\n

Visit<\/em><\/strong>
A small group of respondents (n=11) completed the questionnaire regarding their experience with the visiting team. 91% were satisfied with the good cooperation between the GP and the driver.<\/p>\n\n\n\n

Organization<\/em><\/strong>
Of the respondents, 113 answered a number of questions about the organisation of the out-of-hours GP service. 62% know what to do if they are not satisfied or want to report a complaint. 92% know that the information about the contact with the out-of-hours GP service is passed on to their own GP. 35% first consulted the website for advice on whether you should see your GP. 92% of the respondents found the HAP’s phone number easily.<\/p>\n\n\n\n

Finally, HP De LIMES received a score between 7-10 from 98% of the respondents (an average of 8.5).<\/p>\n\n\n\n

Most notable comments from respondents:<\/u><\/strong><\/p>\n\n\n\n

    \n
  1. Mostly very positive feedback about the friendly and expert treatment by the triage nurses on the phone;<\/li>\n\n\n\n
  2. The patients, who have been seen at a HAP location, are mostly positive about the level of expertise and the time the GP took for careful examination. The less positive feedback relates to not taking a child’s complaints seriously;<\/li>\n\n\n\n
  3. It’s nice to be able to share medical photos;<\/li>\n\n\n\n
  4. Clearer reference to HP De LIMES GPs affiliated with practice websites;       <\/li>\n\n\n\n
  5. Less than half of the respondents do not know what to do if they are dissatisfied and want to file a complaint.  <\/li>\n<\/ol>\n\n\n\n

    Management will implement improvements where possible and meaningful.  <\/p>\n","protected":false},"excerpt":{"rendered":"

    by Mathilda Boer \u2013 Quality Officer and Corline de Groot \u2013 Board Secretary In the period from 21 November 2022 to 11 January 2023, a triennial patient experience survey was conducted. The research was outsourced to Qualizorg BV (Qualiview) in Deventer to guarantee its independence. The following methods were used: SMS survey (from the Vcare telephony system) by means of a generic URL, cards with QR code (available in waiting rooms and visiting cars) and a link on the www.huisartsenpostendelimes.nl website. Results in brief: Telephone triageA total of 173 patients, who contacted one of the triage centres in Voorhout or Leiderdorp by telephone, gave their opinion. Of these, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"categories":[47],"class_list":["post-19454","post","type-post","status-publish","format-standard","hentry","category-intern-nieuws"],"acf":[],"yoast_head":"\nResults of the patient experience study HP De LIMES - Huisartsenposten De Limes - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/huisartsenpostendelimes.nl\/en\/nieuws\/results-patients-experiential-research-hp-de-limes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Results of the patient experience study HP De LIMES - Huisartsenposten De Limes - English\" \/>\n<meta property=\"og:description\" content=\"by Mathilda Boer \u2013 Quality Officer and Corline de Groot \u2013 Board Secretary In the period from 21 November 2022 to 11 January 2023, a triennial patient experience survey was conducted. The research was outsourced to Qualizorg BV (Qualiview) in Deventer to guarantee its independence. The following methods were used: SMS survey (from the Vcare telephony system) by means of a generic URL, cards with QR code (available in waiting rooms and visiting cars) and a link on the www.huisartsenpostendelimes.nl website. Results in brief: Telephone triageA total of 173 patients, who contacted one of the triage centres in Voorhout or Leiderdorp by telephone, gave their opinion. 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