{"id":2255,"date":"2020-02-18T15:25:26","date_gmt":"2020-02-18T13:25:26","guid":{"rendered":"https:\/\/temporary.mindd.dev\/?p=2255"},"modified":"2024-05-17T10:22:23","modified_gmt":"2024-05-17T08:22:23","slug":"experiential-survey-2019","status":"publish","type":"post","link":"https:\/\/huisartsenpostendelimes.nl\/en\/nieuws\/experiential-survey-2019\/","title":{"rendered":"Experience survey 2019"},"content":{"rendered":"\n

By Corline de Groot and Martine de Clercq<\/em><\/p>\n\n\n\n

Actions to\nBased on the results of the 2019 experience survey<\/p>\n\n\n\n

From\nresults of  the survey, the\nThe following bottlenecks have emerged:<\/p>\n\n\n\n

  1. Workload\nin the post<\/li>
  2. Environment<\/li>
  3. Working arrangements\nare not well known to general practitioners <\/li>
  4. Involvement\nof general practitioners at the post office<\/li><\/ol>\n\n\n\n

    The\nThe following actions are\/will be taken up per topic<\/p>\n\n\n\n

    At least\nwith regard to <\/p>\n\n\n\n

    1. Workload<\/li>
    2. Do I need to go to the Doctor? <\/li>
    3. This\nweb application is integrated on website<\/li><\/ol>\n\n\n\n

      In line with this, the\nBell pointer distributed door to door. In it, people can read when they want to\nambulance, your own GP or HAP. <\/p>\n\n\n\n

      • Telephone <\/li>
      • The\nPhone guard text has been adjusted to refer to “Do I need to go to the doctor” on\nthe website. <\/li>
      • The\nThe telephone is answered by the triage nurse with ‘GP emergency station’.<\/li><\/ul>\n\n\n\n

        By recording with ’emergency mail’,\nthe organization that they are for emergencies. <\/p>\n\n\n\n

        • The HAP logo has been changed. Clear\nis now that it says ‘for urgency’. Also, the phone tapes (welcome and\nqueue text) accordingly. The triage nurses answer the phone with\n‘Welcome to the GP emergency room’. <\/li><\/ul>\n\n\n\n
          • Workflow<\/li><\/ul>\n\n\n\n

            The software workflow management  helps the triage nurse to plan a\nappointment, based on the urgency and the crowds at the post. The triage nurse\nwill receive a proposal for an appointment in the post, depending on urgency.\nAs a result, the flow of patients is classified according to urgency.<\/p>\n\n\n\n

            • The Position of Nurse\nFrom the spring, specialist will also be deployed during weekend days at the\nDDDB, to reduce the workload of consulting doctors. This is in response to the\ngood experiences at the Alphen location.<\/li><\/ul>\n\n\n\n
              • Autopsy has become U3. The KNMG\nstates that an autopsy must reasonably take place within three hours. This\nis not consistent with a U2 urgency. A sick patient with a real U2 urgency\nshould take precedence. In case of unexpected death with many questions and\nstrong emotions with family, it can of course be chosen to make those visits.\nfaster.<\/li><\/ul>\n\n\n\n
                • Agreed that there would be only 4\nconsultations can be scheduled per hour (was 6).<\/li><\/ul>\n\n\n\n
                  • Environment<\/li><\/ul>\n\n\n\n

                    LUMC: this location closes January 2021;<\/p>\n\n\n\n

                    Alphen: being renovated;<\/p>\n\n\n\n

                    Leiderdorp: this year, the board will\ndecide on the bridging location of the triage centre;<\/p>\n\n\n\n

                    Voorhout: there are no plans for this\nAdjustments.<\/p>\n\n\n\n

                    • Working arrangements are not well known\nat the GPs <\/li><\/ul>\n\n\n\n

                      Before any attention is paid to\nannouncement, is being carried out behind the scenes by the medical managers, managers of\nand quality assurance officers worked on updating the documents.\nAs soon as 80% of the documents are up-to-date, \nexpected by the end of this year, they will be\nattention. The aim is for the triage nurses and\/or doctor’s assistants to be\nbe aware of the documents and also be able to retrieve them from Q-Link for the\ngeneral practitioners.<\/p>\n\n\n\n

                      • Involvement<\/li><\/ul>\n\n\n\n

                        The boards of the SHR and DDDB bring\na letter every month. Each HAP also sends out a monthly newsletter\nto all staff and general practitioners about the state of affairs within the\nout-of-hours GP services. In addition, there is a connection between the organization (e.g\nBoard, Director, Medical Manager) and the sounding board group and the HAR. <\/p>\n","protected":false},"excerpt":{"rendered":"

                        By Corline de Groot and Martine de Clercq Actions in response to the results of the 2019 experience survey The results of  the survey revealed the following bottlenecks: Workload at the post Work environment Work arrangements are not well known to general practitioners Involvement of general practitioners in the post The following actions have been\/will be taken up per topic With regard to workload Do I have to go to the doctor? This web application is integrated on the website In line with this, the caller has been distributed door to door. In it, people can read when they should call the ambulance, their own GP or HAP. Phone The Password phone […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"categories":[47],"class_list":["post-2255","post","type-post","status-publish","format-standard","hentry","category-intern-nieuws"],"acf":[],"yoast_head":"\nExperience survey 2019 - Huisartsenposten De Limes - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/huisartsenpostendelimes.nl\/en\/nieuws\/experiential-survey-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experience survey 2019 - Huisartsenposten De Limes - English\" \/>\n<meta property=\"og:description\" content=\"By Corline de Groot and Martine de Clercq Actions in response to the results of the 2019 experience survey The results of  the survey revealed the following bottlenecks: Workload at the post Work environment Work arrangements are not well known to general practitioners Involvement of general practitioners in the post The following actions have been\/will be taken up per topic With regard to workload Do I have to go to the doctor? This web application is integrated on the website In line with this, the caller has been distributed door to door. In it, people can read when they should call the ambulance, their own GP or HAP. 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