Why do I need to call first?

In order to determine the seriousness and degree of urgency of your request for help, a ‘triage’ is necessary. As soon as you call, the triage nurse will ask you a number of questions that will help her clarify what help you need. This can be a:

• Self-care advice or
• a consultation at the post or
• a visit to your accommodation or
• the deployment of an ambulance.
  As soon as you call, you are assured of appropriate care.