Brache Standards

14-05-2019 -

by Mariëlle Epping – data analyst

Industry association InEen has set target values with regard to the quality of care provided by out-of-hours GP services. The table below shows some of these standards. The table below shows the results of the SHR in the first quarter of 2018, as well as the performance of the SHR in the first quarter of last year and the average for the whole of 2018. The benchmark data for 2018 is not yet available. Once these are available, they will be added to the table.

In the first quarter of 2019, telephone accessibility will fall back to slightly below the norm. Answering these calls in a timely manner is and will remain an important point of attention. The same applies to accessibility for non-urgent calls. However, an upward trend remains visible here.

In the first quarter, the standard for U0/U1 visits (30 minutes) was exceeded a total of 4 times. In 1 case, there is an increased urgency. There remain 3 visits for which there is another reason for exceeding the standard. In Q1 2019, the maximum response time (120 minutes) was exceeded in 20 situations. In 4 situations, there is an increase in urgency. In 16 other situations, the cause is different. The remaining situations deserve extra attention and research.

The authorization times meet the set standards.

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