Q-link consultation hour hardly visited

09-11-2021 -

by editorial

Several disciplines in the organisation had indicated that the LIMES Quality Manual (Q-link) was a difficult system/programme. For this reason, quality officer Elke Koestering organized four consultation hours; two for triage nurses, doctors, etc. and two for office workers and management. Communication about this took place repeatedly in newsletters and through triage worker work meetings. The purpose of the consultation hours, which were set up at varying times and days, was to help employees and doctors who have difficulty with Q-link and to answer questions about logging in, search functions, etc. Each was ready four times. The result was that at the two consultation hours for doctors, triage nurses, etc., no one took advantage of it to ask a question and 1 question came in by email from a doctor. During the two consultation hours for office staff and management, limited use was made of the opportunity to receive explanations or ask questions. The Quality Manual helps employees and doctors to work in an unambiguous way at the posts of The LIMES. And it also offers all kinds of answers to questions about, for example, personnel and general practitioner policy.

Because we think it is very important that everyone can work well with the quality manual, we will continue to offer periodic walk-in consultations in the coming period.

The next one is scheduled on: Monday 29 November 2021, 15.30-16.00 hrs

Click here to join the meeting

In the Quality Manual you will find the most up-to-date procedures and working agreements. If, after reading this article, you still decide to ask questions and you cannot join the above consultation hour or are in a hurry, you can send an email to Elke Koestering Elke.Koestering@hpdelimes.nl

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