Privacy Policy

Your personal data
and your privacy
GP emergency stations
The LIMES

General information

In order to be able to provide patients with good medical care in the event of contact with the GP emergency stations De LIMES, we record your personal and medical data. We do this in line with the Medical Treatment Agreement Act (WGBO) and the General Data Protection Regulation (GDPR). This means that we use your data to provide medical care and the associated (financial) administration and that we protect your data against infringement by third parties.

Storage of conversations and photos for quality and training purposes

We store conversations and photos for quality and training purposes. This helps us to improve our services and train our employees. The stored conversations and photos are treated in the strictest confidence and only viewed by authorized persons.

The recordings are kept for 1 year.

Suppliers

We have engaged ICT suppliers for the maintenance and management of our information provision. We have carefully selected these suppliers and made clear agreements with them about confidentiality and security.
If, despite our measures, it happens that third parties gain unauthorized access to your data, we will report this to the Dutch Data Protection Authority (AP).

Registered Registration (ION)

We provide emergency care to patients who are registered as regular patients at a general practice in our region. We also offer care to patients who are registered in another region. If you report to the LIMES medical stations with an acute care question, we will collect information about you from your own GP practice. We only do this if you have given us permission to do so. With the details of your own GP, we can treat you better. We will also send your GP a message about the treatment at the GP medical station. Your GP can then continue the treatment.

We want to be sure that we inform the right GP practice about your treatment. That is why we check this in the Registration By Name database, which is managed by the Foundation for Registration by Name. In this database, the GP practices themselves record who is registered with them (see www.inschrijvingopnaam.nl). This database does not contain any medical data about you, only that you are registered with your GP practice.

If you have any questions about the database or about the use of your data, you can contact Stichting ION via the contact form on the website: www.inschrijvingopnaam.nl/contactformulier

Exchange of medical data

As GP Emergency Stations De LIMOS, we are responsible for the processing of personal data according to the GDPR. We collect your information for specific purposes, such as providing care, policy, research, and improving our services. We do not use your data for any other purpose without your knowledge. We guarantee the confidentiality and security of your data and do not store it longer than is necessary for good care and for as long as the law requires us.

If you have been to the GP medical station in the evening or at the weekend, we will share an observation message with the GP practice. This way, your own GP knows exactly what complaints you have been to the GP emergency station  with and what has been done in response to them. 

Medication data can also be shared with your pharmacy, ambulance service and hospitals. This includes the medication that the GP has prescribed to you, but also any intolerances, contraindications and allergies (ICA data). Other prescribers and providers of medication can take this into account. In this way, as a GP medical station, we contribute to medication safety.

Medirisk

If necessary  for the handling of claims or legal proceedings in which medical data is relevant, we share your data with Medirisk. They handle your data confidentially and securely.

Research by the Netherlands Institute for Health Care Research (Nivel)

This concerns Nivel Primary Care Registrations. The aim of this study is to provide a national picture of the health and care use of the Dutch population in order to improve health care. Nivel has a very strict privacy policy. More information can be found on the website of Nivel Primary Care Registrations www.nivel.nl/zorgregistraties.

Scientific research with your medical data

Scientific research with existing medical data is an important form of research to continuously improve care. These data provide insight into the course of the disease and the treatment of patients. GP emergency stations The LIMES therefore provides data for scientific research.

For the examination with existing medical data, we use data from your (telephone) contact. To protect your privacy, your personal data is anonymized. This includes data such as your name, address, date of birth, social security number. This makes it impossible to find out who the data comes from.

Your rights

If you do not want us to use your medical data for scientific research, you can let us know via info@hpdelimes.nl. In this case, your data will not be used.

You also have the right to inspect your data. To view your medical file, please contact your own GP. Patients living outside our catchment area can contact the LIMES GP Emergency Stations via info@hpdelimes.nl If it turns out that data about you is incorrect, you have the right to have it adjusted or deleted by us.

To change or delete data in your contact report(s), you can report via info@hpdelimes.nl.

Do you have a question or a complaint about your privacy?

Please contact our Data Protection Officer via informatiebeveiliging@hpdelimes.nl. If you cannot resolve the matter with our Data Protection Officer, you have the right to file a complaint with the Dutch Data Protection Authority